At CapNation Shop, we stand behind the quality of our authentic MLB caps. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in original condition with all tags attached
  • Items must be in their original packaging
  • Proof of purchase is required

Important Note: For hygiene reasons, all caps are final sale once worn. We can only accept returns of unworn caps with the original tags intact.

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use our template below to ensure we have all necessary information.
  2. Wait for Approval: Our team will review your request and email you a Return Merchandise Authorization (RMA) number and instructions within 2 business days.
  3. Package Your Item: Securely pack the item in its original packaging and include your order confirmation or packing slip.
  4. Ship Your Return: Mail your return to our warehouse at the address provided in your RMA email. We recommend using a trackable shipping service as you are responsible for return shipping costs.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear CapNation Customer Service,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

  • Item to Return/Exchange: [Product Name, e.g., “Los Angeles Dodgers Cap”]
  • Reason for Return/Exchange: [Please specify]
  • Preferred Resolution: [Refund/Exchange for [specific product if exchanging]]

Please let me know the next steps to complete this process.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Order Number]

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable
  • For exchanges, we’ll ship your new item once we receive the return

Exchanges

We’re happy to exchange your cap for a different size or team (subject to availability). Follow the same return process above, indicating you’d like an exchange and specifying your preferred replacement item.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement at no additional cost to you.

International Returns

Customers outside the U.S. are responsible for return shipping costs and any applicable customs fees. We recommend using a trackable shipping method and declaring the package as a “Returned Good” to potentially reduce customs fees.

Final Sale Items

The following items cannot be returned or exchanged:

  • Caps that show signs of wear (including bent brims or removed tags)
  • Special edition or clearance items marked as “final sale”

If you have any questions about our returns policy, don’t hesitate to contact our friendly customer service team at [email protected].

Last Updated: [Insert Date]